Privacy Policy

At Kayak House, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, submit an inquiry, make a booking request, or contact us regarding our kayaking rental and tour services.

1. Information We Collect

We may collect the following types of personal and non-personal information:

• Your name
• Your email address
• Your phone number
• Booking or inquiry details
• Messages you send through our contact or reservation forms
• Basic website usage data such as browser type, device information, pages visited, and approximate location

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and booking requests
• Provide kayaking rental, tour, and customer support services
• Confirm reservations and communicate important updates
• Improve our website, services, and customer experience
• Maintain safety, operational, and administrative records
• Send service-related communications

3. Cookies and Analytics

Our website may use cookies, analytics tools, and similar technologies to improve functionality, understand visitor behavior, and enhance user experience. These tools may collect non-sensitive technical information such as page visits, session duration, and device type. You may disable cookies in your browser settings, but some parts of the website may not function properly.

4. How We Share Information

We do not sell or rent your personal information. We may share your information only in limited situations such as:

• With service providers who help us operate our website or booking process
• When required by law, regulation, legal process, or government request
• When necessary to protect our rights, safety, customers, staff, or property

5. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this policy, including handling inquiries, bookings, customer support, recordkeeping, and legal or operational obligations.

6. Data Security

We take reasonable administrative and technical measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no online system or method of transmission over the internet can be guaranteed to be completely secure.

7. Third-Party Links

Our website may contain links to third-party websites such as maps, social media platforms, payment providers, or travel-related services. We are not responsible for the privacy practices or content of those third-party websites.

8. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate consent. If you believe a child has submitted personal information to us, please contact us so we can take appropriate action.

9. Your Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to request access, correction, or deletion of your data.

To make a privacy-related request, please contact us using the details below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, or legal requirements. Any updates will be posted on this page with a revised “Last Updated” date.

11. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Business Name: Kayak House

Email: hello@kayakhouse.lk

Phone: +94 XX XXX XXXX

Address: [Your Business Address]